Best Rate Guarantee Claim Form

The form below will guide you through the process of submitting a Best Rate Guarantee claim. Best Rate Guarantee claims must be submitted within 24 hours following your reservation. For last minute booking, please submit the Claim Form at least 72 hours before you arrival at the hotel. We will respond to your claim within 72 hours during normal business hours (Monday to Friday, 8:30am 6:00pm ICT – Indochina Time). All fields marked with an asterisk (*) are mandatory.